Customer Service, How to Treat Customers When They Are Always Right
How to compensate for the complaints and dissatisfaction? If you are a business minded person, you know that you can’t throw the service or product back in their face and tell them they are wrong. They have been taught that they can’t be wrong.
The 5 Biggest Customer Service Blunders Of All Time
Instead of dictating what workers should be doing to delight customers, the better approach is to give workers opportunities to brainstorm their own ideas for delivering delight. Management’s role then becomes to help employees implement these ideas, and
Motivate Your Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Constantly work on your own attitude and your team’s attitude to providing outstanding customer service. As a customer service leader, always be aware of the tone you set and how your customer service team will be motivated by your attitude. If you are u
Customer Service Secrets: Six Secrets of Outstanding Customer Retention
What, then, are the secrets to customer retention and winning back an angry customer so that the situation becomes an outstanding customer service experience?
Silly Service has its Serious Side: Test Your Customer Service Knowledge!
Customers are often wrong but they never stop being the customer. Right or wrong they are to be accorded respect and cared for. Focus on the insights their complaint offers.
Customer Service is Now Customer Care
The successful restauranteurs always took service one step further towards “care” because they understood restaurant customer service literally involves the immediate health of the patron-- more so than any other industry
Delivering Great Customer Service - 10 Tips
Be polite! Too frequently company representatives ask customers for file information without saying “Please” or even being polite. It is not acceptable for a service rep to simply bark out, “Account number?” And it is never acceptable for a service rep to
5 Elements to Customer Service: A Fresh Look
True customer service in a retail store is a combination of five basic elements: (1) organizational culture, (2) employee temperament, (3) leadership example, (4) communicated expectations, and (5) management leadership training
Podcasting Alchemy: Customer Service Transformed Into Gold
Unlike the splatter of radio ads, podcasting audiences want to hear what you have to say. And because the focus is on niche content tailored specifically to your audience, compared to radio advertising costs, podcasting stomps the competition in overall c
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer service is about more than mouthing the words customers want to hear. You have to sound believable. How do you sound? Try this experiment. Call your own answering machine and leave yourself a message normally intended for your customers. Now repl
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