What's The Customer Service Buzz About Your Business?
customer service should not stop after the sale. In fact, customer support AFTER the sale can have greater impact on the success of your business than customer support before the sale.
Take Your Customer Service Dept From 'Cost Saving & Cost Reduction' To High Profit & Business Growth
The more communication I have with people involved in telephone service and sales, such as Contact/Call Centers and Customer Service Departments, the more amazed I become at the reluctance to create more sales and profit opportunities through better inter
How The Humble Telephone Will Build Your Business
Do you want to turn your customer service team into a proactive, rather than reactive, team of professionals? There are three key areas that senior people in any organization simply must consider when analyzing the awesome power of the telephone.
One Thing That Will Turn Customers Into Advocates And Build Long Term Loyalty
The answer, although obvious, is often overlooked in our high tech world. The answer is - YOUR PEOPLE. Your people are your greatest resources for achieving customer delight, customer retention, customer advocacy and customer satisfaction.
Answer Seven Powerful Questions to Deliver Superior Service
One of the world's leading manufacturers of electric power tools invites its new executives to attend an induction course, at the opening session of which they are urged to consider a slide projected onto a large wall screen. The image put before them is
Increase Profits and Improve Service with Anonymous Email for Your Restaurant
There are online sites that offer this service specifically for restaurants. You can open anonymous email accounts to use for different purposes. Your message will be sent to the recipient's address with no indication of who sent it. It will go through t
Know Your Customer, Increase Your Business
Taking the time to get to know your customers can increase your business. That doesn’t necessarily mean getting to know each of them on a personal basis, rather knowing their needs, their wants, predicting the goods or services they will purchase, and be
Do You 'Make a Sale' or 'Provide an Experience'?
It was the "experience." I was immediately brought back to the people, the chatting, the smells, the feel of the warm sun on a winter's day, the sound of the Fountain of Four Rivers -- all of it, generated off a receipt for wine and bottled water.
Creative Ideas for Customer Waiting Rooms
The ideas listed below are meant to take this trend a few steps further. They may serve as a tool to make your waiting room an attraction in itself, so that you may even advertise it for your advantage, with a slogan such as: "Even while you wait, we take
Creating The Insider: Every Customer Wants "In"
The Beatles White album has a message recorded backwards under the song Revolution Number 9. I had access to a radio studio turntable, so I could play the album backwards and hear what the words really said. These were the surprise prizes that were shared
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