B.l.a.s.t.ing Your Customers
Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the
The Importance of CRM Customer Relationship Management
CRM Customer Relationship Management is one of the newest innovations in customer service today. CRM stands for customer relationship management and helps the management and customer service staffs cope with customer concerns and issues. CRM involves gath
Four Customer Service Principles To Put Into Action Today
Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constrain
Service Without the Smile or Common Sense
The staff graciously shows up on a Saturday morning for sales and service training, without grumbling -- in fact, eager to be here. Says something about the quality of the staff! The CEO opens the meeting with favorable comments about the positive accompl
Customer Service - More Than 100 Surefire Ways to Lose Your Customers
Customer Service in General:
1. A closed mouth gathers no foot…speak boldly!
2. When the only customer service tools you have to work with is an axe, you will have hours filled with fun.
3. Try to come to an amicable conclusion…the place where you
4 Great Reasons to Really Get to Know Your Customers
Why You Should Get to Know Your Customers:
1. It builds a lasting relationship and loyalty to your company.
2. It builds your business and brings in new customers
3. It makes you approachable
4. It will make your business better
Measuring Customer Satisfaction - Six Steps in Conducting a Successful Survey (Part 2 of 3)
Decide On Your Objectives What do you want to know from the survey? Be specific. Your objectives will form the basis from which your survey questions will be developed. Limit your objectives to just a few. If you try to include too much, you will make the
Customer Complaint - A Complete Job Review
This gentleman bought the shoes alright, but if he were like you or me, he would have realized that there was something wrong the first time he tried them on. To top it off, he managed to wear these shoes for an almost continuous period of three months be
Courtesy and Customer Service
Good customer service is vital for the success of any business or job that deals with the public. If the following three things are done consistently, customers will happily return to a business.
A Reference Point
The Yoga definitely came at the right time, but my energy level was so low after the workout that I wasn't thinking clearly. More importantly, I had started out from La Jolla to the Whole Foods without directions. I didn't have a reference point. I finall
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