Do You Make These 10 Mistakes With Cost Benefit Analysis?
If a decision is to be made regarding the company’s business systems, close study would need to be given to ensure all feasible software providers were involved. Not only would you need to look at software providers but also hardware sources and bureau se
Incentive Pay No Substitute for Strong Management
Years ago, incentive programs became especially popular as a technique to help employees think like managers. Incentives were originally designed to exploit the “what’s in it for me” mindset many of us were born with. Immediately following the installatio
Management Challenges of Multicultural Teams
Cultural arrogance, or the belief that an individual’s cultural orientation is the best one, is common in many people. These individuals defend their way of doing things and criticize others who take different approaches based on their cultural orientatio
Casing Your Institution IV
In this lesson we will explore what the actions from groups and individuals that hinder the health and growth of institutions. In our last lesson we discussed how a healthy institution worked. We talked about the people at the edge of the institution. We
Energizing Your Internal Audit Program
The key to an effective, thorough and value added internal audit is in the preparation. If internal auditors are spending one to two hours preparing for an internal audit, it is not enough time. To properly prepare for an audit, it should take twice to th
Don't Just Hire New Employees-Develop Them
New employees should be provided a fair opportunity to develop their skills and talents and remain on the payroll. Failure to do so could result in the loss of a potentially good employee, a waste of training dollars, or the threat of legal action from di
Praise--A Powerful Tool for Enhancing Performance
Praise Regularly. Each day, look for opportunities to genuinely pass on praise to those under your supervision. This is not a “fake it until you make it” idea. You must be sincere and the praise should be earned. It may be something as simple as a complim
7 Tips for Managers in Customer Service for 2007
We sometimes look past the biggest resource in Customer Service, our People. Inside this article you'll find 7 tips Customer Service Managers can use to help your business grow and improve the quality and professionalism of the personnel providing the s
Expert Strategies For Hiring The Best Employees
Like a buyer’s market in real estate, it’s an employee’s market in the job world. With more options than ever, top talent can pick and choose the companies they want to work for and in many cases, can set their own price and compensation package rather th
Accountability for Results: A CEO's Ultimate Challenge
First, the CEO and his management team must develop and commit to a clear vision and translate that vision into a coordinated strategic plan. Without this foundation everyday pressures will overwhelm the process, producing an ever-changing environment tha
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